Peer appraisal in worker co-ops

– or “how do you tell your co-worker their work is crap?” (Hint: You don’t)

Many moons ago, at a worker co-op conference, someone asked me: “how do you tell your co-worker their work is crap?” Good question, I thought, but I hadn’t the slightest idea how to do it. Except I thought then – and still do – that you should never tell your co-op co-worker their work is crap!

Worker co-ops are run for the benefit of the employees – their members – so of course the very last thing you want to do is fire someone. But you do need a way of providing support to your members – and a means of getting everyone on board with quality, timeliness and commitment to your mission and aims.

Appraisals provide members with support as well as providing a structure for holding them accountable. Any kind of business with employees (or volunteers) needs to carry out regular staff appraisals. But it’s how it’s done that interests us here.  In a worker co-op you will find a flatter, more democratic organisation. You may find that all the employees are Directors and you may find a variety of organisational structure – management by General Meeting (GM) or Management Committee, which may have delegated powers, or be representative of different teams or departments. There is also a growing body of worker co-ops adopting Sociocratic tools and structures. So we are not looking for a ‘one size fits all’ solution.

In a private enterprise an employer worth their salt will hold regular employee appraisals so that employees have the confidence that they are doing a good job, and the employer gets to know when people need training, or need new software or equipment, or when she needs to recruit more staff or give more hours to existing staff.

So in a flat, democratically-managed workplace, it’s just as important to have this information, and there are a variety of ways you can do that. You don’t need a hierarchical structure with a line manager responsible for holding appraisal exercises with staff, there are other approaches and this is what this paper aims to explore. Continue reading “Peer appraisal in worker co-ops”